- Keeping your personal information secure
- Using your personal information only for the purposes of providing services related to this business
Who We Are
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au
Personal Information and Why We Collect It
Personal Information is information or an opinion that identifies an individual. Examples of personal Information we collect include:
Personal names; Company names; PO Box and street addresses; email addresses; phone and facsimile numbers; payment details
This personal Information is obtained in many ways including but not limited to:
Verbally face to face or by phone; in writing via email, facsimile, post, social media post, website feedback form, contact form and product order form.
We collect your personal Information and store this in our secure and confidential database for the primary purpose of communicating with you before, during and after a stone restoration quote or service, and for following up on your future stone care needs. We also collect your personal information on this website for the purpose of responding to questions, feedback or orders when you complete the Contact Form, Feedback Form or Product Order Form.
If you would like us to remove your details from our service database you may notify us in writing at any time.
When we collect personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your personal Information only from you. In some circumstances however we may be provided with information by third parties, such as stone suppliers or other clients. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your personal Information may be disclosed in a number of circumstances including the following:
- Third parties related to the provision of further services or products related to your needs and only where you consent to the use or disclosure,
- Where required or authorised by law
We will not sell your information to third parties.
Security of Personal Information
Your personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
Personal information on contracts, invoices and in our database must be legally kept for a minimum period of 7 years.
When your personal Information is no longer required for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal Information.
Access to our Personal Information
You may access your own personal Information that we hold about you, and update and/or correct it any time in writing, however if you wish to amend personal information about another party their approval must be provided in writing.
The Marble Man will not charge any fee to update your personal information.
In order to protect your personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of Your Personal Information
It is an important to us that your Personal Information is accurate and up to date, therefore we will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date.
If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Your Privacy Responsibilities
We do not currently have a membership/log in feature on our website, however should this be introducted, to help protect your privacy, be sure:
- not to share your user ID or password with anyone else;
- to log off The Marble Man website when you are finished;
- to take customary precautions to guard against “malware” (viruses, Trojan horses, bots, etc.), for example by installing and updating suitable anti-virus software.
Queries or Complaints
Address: 1/13 Supply Court, Arundel Qld 4214
Phone: 1300 627 626 Monday to Friday 9am – 5pm. Message Service 24hrs
Email: Via contact form – replies within 24hours Monday to Friday