MASTER BUILDERS QLD MEMBER
During the week I had the pleasure of dealing with Ash who came to fix the bleach stains on my bench top. He was very professional and personable and was very passionate about doing a perfect job. I highly recommend The Marble Man. From the first phone call made to them, to the actual job being completed, they were very easy to deal with and completed the job with a very high level of skill, knowledge and professionalism.
Little Bay, Sydney
Peter did an amazing job of repairing our bench top! Found the experience of dealing with The Mable Man first class from referral to completion! Well done to all especially Peter who’s workmanship and pride in his job is admirable…Very happy customers.
I rate my experience with The Marble Man a 10. I can’t think of any suggestions to improve your service. The quality of the completed work is excellent. My technician Jamie was prompt, extremely competent and a pleasure to have in my home. I am thrilled with the results achieved. My experience with the inspection technician and office team was excellent. The whole process was extremely professional, friendly and thorough. I have no hesitation in highly recommending The Marble Man.
I just wanted to say how happy I am with the finish. It looks amazing and I am really pleased I went with the film/skin over the top. It looks amazing. I also wanted to say thank you thank you thank you for Jamie. He was brilliant. He was an absolute pleasure to have in the house….Jamie was professional and personable…He was very tidy and respectful of our home and he was very capable at his job and took such care. Honestly I could not be happier with every aspect of dealing with Marble Man from making the booking, to your assessment and advice, to the job itself and your post service follow up. Thank you so much. I am keen to have you back to do the downstairs and my bathroom bench top later in the year. Would love to get you out again to quote and book Jamie in for the job. You are both my “A Team”. Thank you so much. A pleasure working with you.
Ash the technician was fantastic !!! He explained everything and went above and beyond. Highly recommend your company and just thrilled with the outcome.
We have a 10 meter Italian marble kitchen bench and Island bench. Ash and Shaun were a pleasure to deal with. After a lot of hard work the restoration result is excellent…. we are very pleased.
Northern Beaches NSW
From my first contact with Kate to my later contact with Melinda the team at The Marble Man were unfailingly polite, friendly and professional. They answered all my questions, booked my job quickly and efficiently and explained the costs up front so there were no surprises on the day. They were very accommodating when I realised that I had double booked myself and worked with me to find a date that suited me. On the day of the work (recutting the holes for my hob and sink, as my new ones were bigger) Peter arrived on time, he was friendly, clean and tidy and tried to minimise the dust – there is a lot. The job took the time that was quoted and the cost was exactly what had been quoted. I would definitely recommend this company to anyone who needed their worktops done.
C & I West
We have used The Marble Man many times and have also found the work they do is of the highest standard. It doesn’t matter how big or small the job, the work is always carried out in an extremely professional manner. They offer a professional service and always meets the commitments they make.
Manager – Admiralty Keys
My experience with The Marble Man was nothing short of exceptional right along the supply chain from the office through to on-site attendance. The ‘can do’ attitude meant I was able to have a gas stove removed, hole cut by you guys and new stove installed in 24 hours – remarkable. I would highly recommend your services to anyone noting I don’t give these sort of endorsements lightly.
The Marble Man has repaired chips in my stone benchtops on two separate occasions over the last few years. From my first contact I was impressed by the efficient and professional service. The booking process was handled confidently with reminders and follow up messages. The work was carried out expertly within exactly the time and cost estimate provided. I am very happy with the result and comfortable with the level of contact. Thank you Marble Man
L & R Main
I have nothing but praise for the service we received, it was amazing and efficient. Staff was very knowledgable and were able to talk me through everything. Technicians were on time and left their work area clean.
Thank you – for repairing my stone bench to as new – Great customer service – highly recommended.
First Class – 10 out of 10. Everything went well and we were extremely happy with the result. Outstanding!! Estimates done methodically and professionally and Paul was great, worked without interruption and was cheerful and pleasant. Well done!!
From start to finish, The Marble Man was professional and the results were fantastic. The people we dealt with were friendly and happy to answer any questions we had. They were clean and efficient and we would not hesitate in recommending them to anyone. Thanks again.
Our tiles look fabulous! Wanted to make special mention of the 3 guys they were so very nice. It was a pleasure having them in our home.
The guys really did a fantastic job with the time allocated to get the best result for my investment. Customer service from the office was friendly and helpful. A winning combination from start to finish.
We were extremely happy with the service provided. The serviceman was very professional, punctual & friendly. The finish on the bench top was fantastic. Everyone we dealt with was friendly & very helpful. We wouldn’t hesitate to recommend your company & would definitely use your services again if needed. Thank you to all involved for a very professionally run business.
Excellent work on our marble. Very professional service and after sales support. Highly recommended.
Fantastic service and communication throughout. Job completed on time and to an excellent standard. Highly recommend this company and will definitely be using them again.
I would rate my experience as 10/10. No suggestions for improvement. Quality of work and technician deemed high. very happy both with the office contact, prompt response and proposal and extremely professional, knowledgeable and friendly technician. Would definitely recommend your service and use it again.
I don’t normally spend too much time responding to surveys or questionnaires but I’d like to make an exception in your case. The Marble Man is an unusual company by Australian standards. It recognises the importance of its loyal customer base and treats them with prompt respect. Luke and his team run a tight ship and it shows. Ross is a regular attendee to give advice, clean and/or repair as appropriate. Your charges are easy to understand and reasonable.
Fantastic service with an exceptional result. Shaun and the team did an amazing job.
Main Foyer – Mantra Towers of Chevron
We have always enjoyed a good experience in our dealings with The Marble Man. Peter was fantastic, courteous , attentive, professional, caring about not damaging any furniture or items in the house, made careful preparation before commencing the job and we would always ask for him whenever we have need to repolish. We will certainly recommend you to anyone who may need the services you provide. The completed job is excellent.
Carina Heights Qld
The repairman arrived on time. He fixed the chips within the hour and was professional and very pleasant the whole time. The repairs look very good and I would use your services again, should I experience more damage to such bench tops, and will recommend you to others.
I must say our customer experience when we have used The Marble Man has been second to none, absolutely brilliant.
Booval Fair Shopping Centre
My experience was excellent – from the quote, keeping in touch and the actual work. People communicated well, arrived on time and didn’t try to reschedule. As I work in Canberra during the week, this was really important to me. The quality of the work is excellent and I would be a referral for other customers. Ash tried hard to resolve all issues including the rust problem which was done 100%.
It was all done very well. I understand the bookings go out well into the future so once I knew that, my expectations were managed. It was done on time and to a high standard.
All were very good and professional. I wish this was the case all the time with other jobs.
You guys are just awesome. Thanks for the great service. Susan
A big thank you to you, Luke, Ash and the team for finishing my kitchen off on Saturday ! I really appreciate it! Your team delivers excellent work and customer service – so take a bow !
Raymond was absolutely wonderful, the consummate professional. The finished work was amazing. So very very happy. Also Pete was awesome too on the first job – very happy with his work. Dealing with office staff, Luke and even Steve (just joking) was very professional, courteous, and helpful. My overall experience was 10/10 and would recommend you to others.
Just wanted to drop a email to say what a great job Peter did on our bench top. He was very professional and the outcome was far better than I had expected. Thanks again for the good work.
We had Ross relevel our bench in 2 areas and repair chips along the edge of the stone. This was a bench that we thought we would have to replace, it was over 10 years old. It now looks brand new, Ross even got out all the long term stains that were in the bench. It looks amazing, I can’t believe that we lived with the bench how it was for so long. I definitely would have had it repaired earlier if I had known it was possible. Thanks so much we couldn’t be happier with the work Ross did!!!
I wanted to follow up to say how pleased we are with the final result with the marble restoration, in fact some areas came up better than we expected! May we also compliment you on your staff who not only honored your 7-Point Guarantee statement of ensuring that they would be clean and tidy but were extremely professional in all aspects of their work. As a large corporate group we can appreciate the logistics of maintaining a professional team. I would not hesitate to recommend your company to others seeking stone restoration. Congratulations again on a company that is so well run.
I just felt I had to write to commend especially Steve and Dan (and also Josh for his valued overseeing) for the job recently completed. We had a water issue some time ago which resulted in damage to our coralstone floors and the work was addressed by another provider. Suncorp agreed the job was suboptimal and The Marble Man was contracted to fix the damage. Your professionalism, timely advice, constant communication and care is to be thoroughly commended. The house was always left tidy each day, I was told what was happening and you took the greatest care with all our belongings. We are very grateful to find tradesmen of such professional standing. Our floors look spectacular! Thanks for an incredibly fabulous result and expert customer service.
I just wanted to write to tell you how fantastic it has been to deal with you and the rest of the team at The Marble Man. I have dealt with many people in the seemingly never ending saga of building our house and your company has been by far the most friendly and professional, your “nothing is too much trouble” attitude has been greatly appreciated. It has been a pleasure dealing with you.
I just HAD to write and tell you how thrilled I am with The Marble Man – from the moment someone answered my call to the time Michael left our house last Friday, I couldn’t be happier. The girls in the office taking the calls and making the bookings were professional, efficient and did as they said they were going to do, plus they made me feel at ease with the fact that my bench top could be fixed. Michael came on time, was friendly and realistic about what he could do with our bench. He had two chips to fix on our cornerstone and one is now invisible – it is a miracle. The other is not so invisible but a 100% on what it was. He did say it would be harder to mend given my dear husband had tried to ‘smooth’ it over! I thought it would be unable to be repaired, so I am delighted! I was gutted when I chipped it, so THANK YOU!!! Wish there were more business out there like you guys – keep up the great service.