The repairman arrived on time. He fixed the chips within the hour and was professional and very pleasant the whole time. The repairs look very good and I would use your services again, should I experience more damage to such bench tops, and will recommend you to others.
I must say our customer experience when we have used The Marble Man has been second to none, absolutely brilliant.
Booval Fair Shopping Centre
My experience was excellent – from the quote, keeping in touch and the actual work. People communicated well, arrived on time and didn’t try to reschedule. As I work in Canberra during the week, this was really important to me. The quality of the work is excellent and I would be a referral for other customers. Ash tried hard to resolve all issues including the rust problem which was done 100%.
It was all done very well. I understand the bookings go out well into the future so once I knew that, my expectations were managed. It was done on time and to a high standard.
All were very good and professional. I wish this was the case all the time with other jobs.
You guys are just awesome. Thanks for the great service. Susan
A big thank you to you, Luke, Ash and the team for finishing my kitchen off on Saturday ! I really appreciate it! Your team delivers excellent work and customer service – so take a bow !
Raymond was absolutely wonderful, the consummate professional. The finished work was amazing. So very very happy. Also Pete was awesome too on the first job – very happy with his work. Dealing with office staff, Luke and even Steve (just joking) was very professional, courteous, and helpful. My overall experience was 10/10 and would recommend you to others.
Just wanted to drop a email to say what a great job Peter did on our bench top. He was very professional and the outcome was far better than I had expected. Thanks again for the good work.
We had Ross relevel our bench in 2 areas and repair chips along the edge of the stone. This was a bench that we thought we would have to replace, it was over 10 years old. It now looks brand new, Ross even got out all the long term stains that were in the bench. It looks amazing, I can’t believe that we lived with the bench how it was for so long. I definitely would have had it repaired earlier if I had known it was possible. Thanks so much we couldn’t be happier with the work Ross did!!!
I wanted to follow up to say how pleased we are with the final result with the marble restoration, in fact some areas came up better than we expected! May we also compliment you on your staff who not only honored your 7-Point Guarantee statement of ensuring that they would be clean and tidy but were extremely professional in all aspects of their work. As a large corporate group we can appreciate the logistics of maintaining a professional team. I would not hesitate to recommend your company to others seeking stone restoration. Congratulations again on a company that is so well run.
I just felt I had to write to commend especially Steve and Dan (and also Josh for his valued overseeing) for the job recently completed. We had a water issue some time ago which resulted in damage to our coralstone floors and the work was addressed by another provider. Suncorp agreed the job was suboptimal and The Marble Man was contracted to fix the damage. Your professionalism, timely advice, constant communication and care is to be thoroughly commended. The house was always left tidy each day, I was told what was happening and you took the greatest care with all our belongings. We are very grateful to find tradesmen of such professional standing. Our floors look spectacular! Thanks for an incredibly fabulous result and expert customer service.
I just wanted to write to tell you how fantastic it has been to deal with you and the rest of the team at The Marble Man. I have dealt with many people in the seemingly never ending saga of building our house and your company has been by far the most friendly and professional, your “nothing is too much trouble” attitude has been greatly appreciated. It has been a pleasure dealing with you.
I just HAD to write and tell you how thrilled I am with The Marble Man – from the moment someone answered my call to the time Michael left our house last Friday, I couldn’t be happier. The girls in the office taking the calls and making the bookings were professional, efficient and did as they said they were going to do, plus they made me feel at ease with the fact that my bench top could be fixed. Michael came on time, was friendly and realistic about what he could do with our bench. He had two chips to fix on our cornerstone and one is now invisible – it is a miracle. The other is not so invisible but a 100% on what it was. He did say it would be harder to mend given my dear husband had tried to ‘smooth’ it over! I thought it would be unable to be repaired, so I am delighted! I was gutted when I chipped it, so THANK YOU!!! Wish there were more business out there like you guys – keep up the great service.